At Mosaic Christian College, we are committed to maintaining a learning environment that is respectful, fair, and transparent. We recognize that conflicts or grievances may occasionally arise, and we believe in addressing these issues in a manner consistent with biblical principles of reconciliation and justice. As Matthew 18:15-17 (NLT) teaches, “If another believer sins against you, go privately and point out the offense… But if you are unsuccessful, take one or two others with you and go back again.” Our Grievance Procedures provide a structured process to resolve conflicts while promoting understanding, fairness, and mutual respect.

 

PURPOSE OF THE GRIEVANCE POLICY
 

The purpose of this policy is to provide students, faculty, and staff with a clear and equitable process for addressing grievances related to academic, administrative, or interpersonal issues within the college. Mosaic Christian College is dedicated to resolving disputes in a manner that upholds the rights of all individuals while seeking to foster reconciliation and peace within the community.

 

TYPES OF GRIEVANCES COVERED
 

Grievances may include, but are not limited to:

 

• Academic issues, such as unfair grading or academic dishonesty.

• Administrative issues, such as improper application of policies or procedures.

• Discriminatory practices or violations of the college’s nondiscrimination policy.

• Interpersonal conflicts, such as harassment or disrespectful behavior.

• Violations of student rights or misconduct by faculty, staff, or other students.

 

CONFIDENTIAL COMPLAINT SUBMISSION
 

Mosaic Christian College takes all grievances seriously and provides students, faculty, and staff with the ability to submit complaints confidentially.

 

• To ensure privacy, students may submit grievances through a confidential online form available on the student portal or directly to the Office of Student Services.

• The institution will ensure that all complaints are handled discreetly and that the identity of the complainant remains confidential unless disclosure is necessary to resolve the grievance.

 

FILING A COMPLAINT WITH ASIC AND TRACS
 

If a student feels that their grievance has not been satisfactorily resolved through the internal grievance procedures, they may file a formal complaint with Mosaic Christian College’s accrediting body:

 

• Accreditation Service for International Schools, Colleges & Universities (ASIC): Students may file complaints with ASIC regarding institutional practices related to international accreditation standards. Further information on submitting a complaint to ASIC can be found on their website.

• Transnational Association of Christian Colleges and Schools (TRACS): Students may contact TRACS to file a complaint if the grievance pertains to academic standards or institutional compliance with accreditation requirements. TRACS can be contacted through the TRACS website or by mail. Instructions for submitting a complaint to TRACS are available on the TRACS Student Complaints Page.

 

SPECIAL NOTE: Mosaic Christian College is NOT YET accredited by TRACS, but is submitting itself to the accreditation process, and therefore, we are providing this information for a student file any complaint. This suggestion does not imply accreditation is imminent, now or in the future.

 

INFORMAL RESOLUTION PROCESS

 

• Initial Discussion: Whenever possible, students, faculty, or staff should attempt to resolve grievances informally by discussing the issue directly with the individual(s) involved. This step encourages open communication and reconciliation without the need for formal intervention. "Do all that you can to live in peace with everyone" (Romans 12:18, NLT).

• Mediation: If the issue cannot be resolved directly, the next step is to seek mediation with a neutral third party, such as a faculty or staff member and/or an administrator. Mediation aims to provide a constructive space for both parties to reach an understanding or compromise.

 

If the informal process does not resolve the issue, the student, faculty, or staff member may initiate the formal grievance procedure. This process involves the following steps: Filing a Written Complaint: The individual must submit a formal, written complaint to the Vice President of Student Services or Vice President of Academics, depending on the nature of the grievance.

 

The written complaint must include:
 

• A clear statement of the grievance.

• Explain whether or not the first step was taken to resolve the issue informally.

• Any supporting documentation or evidence relevant to the grievance.

• The desired resolution or outcome.

 

Review of the Complaint: The Vice President of Student Services (or Vice President of Academics) will acknowledge receipt of the complaint and initiate an investigation. The grievance will be reviewed thoroughly, including gathering statements from all parties involved and reviewing any relevant documentation. The investigation will be completed within 30 days of receiving the written complaint.

 

Meeting with Parties Involved: As part of the investigation, the parties involved may be asked to meet with a designated grievance officer to discuss the issues in more detail. This meeting will provide each party with the opportunity to present their perspective and any additional evidence.

 

Resolution Decision: After reviewing the grievance and conducting any necessary meetings, the grievance officer will make a determination and recommend a course of action. The outcome of the grievance and the decision will be communicated in writing to all parties involved.

 

APPEALS PROCESS
 

If the complainant is not satisfied with the outcome of the formal grievance procedure, they may file an appeal within 14 days of receiving the written decision. Appeals must be submitted to the Vice President of Student Services and must include:

 

• A clear statement of the reason for the appeal. Any new evidence or information that was not previously considered.

• A request for a specific outcome or resolution.

 

The appeal will be reviewed by the Vice President of Student Services, and a final decision will be rendered within 30 days of receiving the appeal. The decision made during the appeals process is final.

 

CONFIDENTIALITY AND NON-RETALIATION

 

Mosaic Christian College is committed to ensuring that all grievance procedures are handled with the highest level of confidentiality. Information related to the grievance will be shared only with individuals directly involved in the process, and any retaliation against individuals for filing a grievance is strictly prohibited. Retaliation may result in disciplinary action.

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